Conflict Management Training

Conflict Management Training: dealing with challenging situations

The failure to recognise the impact that workplace violence has on staff, customers and members of the public can be dramatic and expensive to deal with. The Health and Safety Executive (HSE) defines work-related violence as:

Any incident in which a person is abused, threatened or assaulted in circumstances relating to their work

The ability to prevent, minimise and deal with the effects of workplace violence should be of the utmost concern to employer and employee alike.

Capital Eye can assist employers to review the risks for existing or new ventures, helping them to develop strategies for dealing with this sensitive area. Our assistance, whether via a review or through tailored training courses can raise awareness and provide the skills and understanding to meet the challenging circumstances many employees face on a regular basis.
Many organisations fail to recognise the need to train supervisors and managers in their key role in preventing and dealing with conflict and violence, even though they can be just as vulnerable as their staff. Investment in training managers in these areas can bring the following returns:

• Improved confidence, professionalism and service delivery
• Reduced risk of crime and personal violence
• Improved post-incident management
• Compliance with legislative requirements
• Positive messages for staff who see managers ‘leading by example’
• Reduced vulnerability to criticism and litigation

With our partners we have developed training regimes for a number of different market sectors and have also developed scenario-based training which has been made into a DVD presentation system for a client. This approach enables the widest possible awareness within a company and can be backed up with specific training course.